DOD TRAVEL MEXICO TERMS AND CONDITIONS

Welcome to DOD TRAVEL MÉXICO. We appreciate your interest in our services and invite you to carefully read our Terms and Conditions. By using our website and contacting us, you agree to the terms set forth herein. Should you have any questions or concerns, we can help you resolve them before you proceed with your travel planning.

  1. ACCEPTANCE OF TERMS AND CONDITIONS
    Use of the dodtravelmexico.com website and the services provided by DOD TRAVEL MÉXICO implies your understanding and acceptance of these Terms and Conditions. Our goal is to provide you with a transparent and satisfactory experience; therefore, we recommend reviewing this section periodically to stay informed of any changes. If you do not agree with any term, we invite you to contact us for clarification or further consideration.
  2. SERVICES OFFERED
    Through our platform, customers can contact us to request quotes and receive information regarding:
  • Booking tours and tourist activities.
  • Accommodation options in various destinations.
  • Purchase of airline tickets and transfers.
  • Booking of customized travel packages.
    It is important to note that reservations are not made directly through the website. The site serves as a means of contact. Once the client provides their travel information and interests, a DOD TRAVEL MÉXICO representative will contact them to offer personalized service and options tailored to their needs.
  1. RESERVATION AND PAYMENT CONDITIONS
  • We recommend booking in advance to ensure availability and secure the best rates.
  • The booking process can be completed via message, phone, or video call, depending on the client’s preference and the availability of our travel executives.
  • Payment confirmation and reservation details will be sent to the email address provided by the client.
  • Payment can be made by credit or debit card, or through online payment platforms with the assistance of a DOD Travel México representative.
  • All payment information is protected and handled in accordance with our Privacy Policy. We do not retain personal data beyond the transaction process.
  • Depending on the product purchased, the client may be eligible for an installment plan or may be required to pay the total cost upfront.
  • All quoted rates are subject to availability and may change without notice until the reservation is confirmed and secured, either with an initial deposit or full payment.
  1. CANCELLATION AND REFUND POLICY
  • Cancellations must be requested at least 30 days in advance to be eligible for a partial or full refund, depending on the supplier’s policy.
  • In some cases, longer cancellation periods may apply. We strongly recommend reviewing the specific policies provided at the time of purchase.
  • Any request for date or name changes is subject to availability and may incur additional costs as determined by the supplier.
  1. LIABILITY AND LIMITATIONS
  • DOD TRAVEL MÉXICO acts as an intermediary between clients and service providers (hotels, airlines, tour operators). While we are committed to assisting with booking services, we are not liable for changes, delays, cancellations, or inconveniences caused directly by the providers.
  • It is the client’s responsibility to provide accurate and current information at all times to ensure the proper processing of reservations and documentation.
  • Every traveler must ensure they meet the travel requirements for their destination, including official documentation, visas, vaccinations, and travel insurance.
  • DOD TRAVEL MÉXICO is not responsible for lost luggage, accidents, or any situation beyond its control during the travel experience.
  • Any claim arising from services rendered by third parties must be made directly with the corresponding provider.
  1. MODIFICATIONS TO THE TERMS AND CONDITIONS
    We reserve the right to update these Terms and Conditions at any time to reflect changes in our operations, applicable legislation, or the conditions of our services.
    Changes will become effective immediately upon being posted to our website, dodtravelmexico.com. We recommend that clients review this section periodically.
  2. CONTACT AND SUPPORT
    Should you have any questions, require clarification, or need support, you may contact us through the following channels:
  • Email: proveedores@dodtravelmexico.com
  • Telephone: +1 407 6025993
  • Business Hours: 10:00 AM to 3:00 PM
    We are committed to providing you with professional and personalized service at all times.
    By using our services, you confirm that you have read and accepted these Terms and Conditions.

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